Standard Ground Shipping: Holiday rugs ship via UPS or FedEx Ground. Larger sizes may ship by freight for added protection in transit.
Expedited Options Available
- 2 Day Air
- Next Day Air
- Saturday delivery (where available)
Packaging
Each rug is carefully rolled with the printed side facing outward to protect the design from creasing. Protective wrapping and reinforced shipping tubes or boxes keep your rug safe in transit. When you order several rugs as gifts, we package them together whenever possible to reduce shipping costs.
Processing Time
- Digital Proof: 2 to 3 business days after you submit your design or message
- Production: 10 to 14 business days after proof approval
- Rush Production: Contact us for availability; an additional fee may apply
Delivery Timeline
Ground Shipping from Ship Date:
- East Coast: 3 to 5 business days
- Midwest: 4 to 6 business days
- West Coast: 5 to 7 business days
- Alaska and Hawaii: 7 to 10 business days
Expedited Shipping:
- 2 Day Air: 2 business days
- Next Day Air: 1 business day (order before cutoff time)
Holiday Delivery
Because every rug is made to order, we recommend ordering early to allow time for your proof, production, and delivery before the holidays. Please review our holiday order deadlines above. If you have a firm date in mind, such as a family gathering or holiday party, let us know when you order and we will do our best to schedule accordingly.
Shipping Costs
Shipping is calculated at checkout based on:
- Destination zip code
- Rug size, backing type, and quantity
- Package weight and dimensions
- Selected shipping method
Free Shipping Promotions: Universal Floor Mats periodically offers free shipping on qualifying orders. Check our website for current promotions or contact customer service.
Sending a Gift
Holiday rugs make thoughtful gifts and can ship directly to family and friends. Simply enter the recipient’s address at checkout and include a gift message in the order notes.
Delivery Considerations
Signature Requirements: Larger orders may require a signature upon delivery. If no one will be home, consider shipping to an address where someone can receive the package.
Inspection Upon Delivery: Please inspect your package upon arrival and note any visible damage with the carrier.
Residential Delivery: Residential deliveries may incur an additional carrier fee, particularly for larger sizes.
Order Tracking
Tracking information is sent by email once your order ships. You can track your shipment through:
- The UPS or FedEx website
- Your Universal Floor Mats account
- Email updates at key shipment milestones
Lost or Damaged Shipments
Damaged Shipments: If your package arrives damaged, photograph the packaging and the rug and contact us right away. We will work with the carrier on a claim and arrange a replacement as quickly as possible, so your holiday plans stay on track.
Lost Shipments: If tracking shows no delivery after the expected timeframe, contact us immediately. We will open a carrier investigation and, when needed, arrange rush production and expedited shipping to get a replacement to you before the holiday.
Need Help With Your Order?
Our team is happy to help with timing, gift orders, or any questions. Call us at 888-605-0678 or email support@universalfloormats.com.